As someone that is involved in building community based sites, a quote from Markus Frind (Plenty of Fish) in a recent INC Magazine article really resonated with me.
Frind has resisted adding other commonly requested features, such as chatrooms and video profiles, on the same grounds. “I don’t listen to the users,” he says. “The people who suggest things are the vocal minority who have stupid ideas that only apply to their little niches.”
Though what Markus says isn’t totally true all of the time, it is mostly true most of the time. Noah’s post on Twitter about Tropicana’s un-redesign made me think of this.