Comments on: JetBlue Mea Culpa http://andrewteman.org/blog/2007/02/21/jetblue-mea-culpa/ Sun, 07 Sep 2008 13:01:17 +0000 http://wordpress.org/?v=2.6.1 By: andrew http://andrewteman.org/blog/2007/02/21/jetblue-mea-culpa/#comment-56240 andrew Wed, 21 Feb 2007 20:24:25 +0000 http://andrewteman.org/blog/2007/02/21/jetblue-mea-culpa/#comment-56240 I know what you mean...I am rooting for them, and aside from hoping they remain afloat because I like flying with them, I really have no vested interest in their survival. I am 1000% with you on the customer service angle. I think very often how many industries could be (presumably) penetrated rather easily if the newcomers just were customer focused. As you mentioned...Gyms, but also one that leaps to mind, is Boston/NYC apartment brokers. Can you imagine a big city apartment broker that actually earned his or her commission? That actually showed you places you wanted, looked out for your interests, and was attentive and helpful? It would shock the system! I know what you mean…I am rooting for them, and aside from hoping they remain afloat because I like flying with them, I really have no vested interest in their survival.

I am 1000% with you on the customer service angle. I think very often how many industries could be (presumably) penetrated rather easily if the newcomers just were customer focused. As you mentioned…Gyms, but also one that leaps to mind, is Boston/NYC apartment brokers. Can you imagine a big city apartment broker that actually earned his or her commission? That actually showed you places you wanted, looked out for your interests, and was attentive and helpful? It would shock the system!

]]> By: Noah Brier http://andrewteman.org/blog/2007/02/21/jetblue-mea-culpa/#comment-56238 Noah Brier Wed, 21 Feb 2007 17:36:30 +0000 http://andrewteman.org/blog/2007/02/21/jetblue-mea-culpa/#comment-56238 You know, I've been realizing the most impressive part of Jet Blue's branding efforts is that I feel like they will rebound. I believe in them and I can't say that about a lot of other companies. As a side note, you ever wonder how no other airline saw an opportunity to focus on customer service? I wonder how many industries you could look at and move in as the customer-focused choice? Gyms come to mind immediately. You know, I’ve been realizing the most impressive part of Jet Blue’s branding efforts is that I feel like they will rebound. I believe in them and I can’t say that about a lot of other companies.

As a side note, you ever wonder how no other airline saw an opportunity to focus on customer service? I wonder how many industries you could look at and move in as the customer-focused choice? Gyms come to mind immediately.

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